Privacy policy

Last updated: 10 August 2026

Baroona Produce & Pet Supplies (“Baroona”, “we”, “us” or “our”) respects your privacy.

Protecting customer privacy is our highest data-handling priority. This policy explains how we handle personal information when you visit baroona.com.au, create an account, join Baroona Local, place an order, contact us or shop with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Our privacy commitments

Baroona makes the following commitments to our customers:

  • Our staff and employees sign a privacy and confidentiality agreement covering customer and business information.

  • Staff access to customer information is limited to what is reasonably required for their work.

  • We do not sell, rent or trade customer information as a product.

  • We make an informed choice to use Australian services and service providers where reasonably available and suitable.

  • Where an Australian service is not reasonably available or suitable, we assess the integrity, reputation, security and published privacy practices of the service provider before deciding to use it.

  • We review the services that handle customer information and aim to collect and retain only what is reasonably needed.

  • We will respond seriously and promptly to privacy concerns raised by our customers.

No business or technology system can promise that every risk will be eliminated. However, privacy is considered when we choose systems, train staff and decide how customer information is accessed and used.

Staff access and confidentiality

Baroona staff and employees are required to sign a privacy and confidentiality agreement.

Customer information may only be accessed or used where reasonably necessary to:

  • Help a customer

  • Process or prepare an order

  • Confirm product availability

  • Manage an account or membership

  • Resolve a problem

  • Process an authorised payment or refund

  • Perform an approved business duty

Staff must not access, use or disclose customer information for personal purposes or without an appropriate business reason.

Information we may collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address and telephone number

  • Billing and collection information

  • Account and membership information

  • Order and purchase history

  • Payment and transaction information

  • Marketing and communication preferences

  • Messages, enquiries and customer-service records

  • Information you choose to provide about the products or services you need

  • Technical information about your use of our website

Technical information may include your IP address, browser, device, cookies, pages viewed and interactions with the website.

We do not normally receive or store your complete payment-card details. Payments are processed through Shopify and its payment providers.

How we collect information

We may collect information directly from you when you:

  • Create an account

  • Join Baroona Local

  • Place an online or in-store order

  • Contact us

  • Subscribe to email or SMS updates

  • Participate in an offer, survey or competition

  • Deal with us in store

We may also receive information through Shopify and service providers supporting our website, checkout, payments, communications, analytics and store operations.

How we use information

We may use personal information:

  • To provide customer accounts, products, orders and collection services

  • To confirm product availability

  • To process or authorise payments

  • To communicate about orders, delays, substitutions and collection

  • To operate the free Baroona Local membership

  • To provide weekly Pre-order and Order-in access

  • To provide account features and easier repeat ordering

  • To send requested reminders, stock information and local updates

  • To respond to questions and provide customer support

  • To investigate and resolve problems

  • To improve our store, website, products and services

  • To prevent fraud and maintain website and payment security

  • To maintain business, taxation and transaction records

  • To comply with legal obligations

Baroona Local membership

Baroona Local is our free customer-account membership.

We may use your account and contact information to provide membership features, including Pre-order and Order-in access, account information, order history, optional ordering reminders and relevant store updates.

You can ask us to stop optional membership communications. Some essential communications may still be required to operate your account or complete an order.

Australian and overseas service providers

Where reasonably possible, Baroona prefers to use Australian services and service providers.

Before using another service, including an overseas service, we consider matters such as:

  • The purpose for which the service is needed

  • The type of information the service may handle

  • The provider’s reputation and business integrity

  • Available security and privacy information

  • Where information may be stored or processed

  • Whether an appropriate Australian alternative is reasonably available

  • Whether the service is suitable for a small Australian retail business

Using an overseas service may mean information is processed or stored outside Australia and may be subject to the laws of another country.

Our assessment of a service provider does not mean Baroona controls that provider’s systems, policies or actions.

Shopify and our website

Our website and online store are powered by Shopify.

Shopify provides the software used for website operation, customer accounts, shopping carts, checkout, order processing and related services. Shopify may independently collect, process, store or disclose personal information when customers use our website or Shopify’s services.

Shopify has its own privacy policies, terms, systems and data-handling practices. These may be different from Baroona’s policy and are controlled by Shopify, not Baroona.

Customers should also review the Shopify Privacy Policy and any relevant Shopify consumer privacy information.

Baroona remains responsible for the way we use customer information available to us through our Shopify store. We are not able to control every separate use of information undertaken independently by Shopify.

Sharing information

We may disclose personal information where reasonably necessary to:

  • Shopify and its related services

  • Payment processors and financial service providers

  • Website, hosting and technology providers

  • Email and SMS communication providers

  • Analytics and security providers

  • Suppliers where necessary to resolve a particular order or product issue

  • Professional advisers, including accountants, insurers and legal advisers

  • Government agencies, regulators or law-enforcement bodies where required or authorised by law

We require customer information to be used for a legitimate business, service or legal purpose.

We do not sell customer data

Baroona does not sell, rent or trade customer information as a separate product or revenue source.

If the Baroona business, or a substantial part of it, is sold, merged, transferred or restructured, customer records may be transferred to the new owner or relevant party as part of that business transaction.

Such a transfer would only occur where it is reasonably connected with the continued operation, assessment or sale of the business and subject to applicable law and appropriate confidentiality arrangements.

Where practical, we would expect the receiving party to use the information for purposes consistent with operating the Baroona business and servicing its customers.

This business-transfer provision does not permit Baroona to sell customer data separately from a genuine sale or restructuring of the business.

Marketing choices

We will send marketing email or SMS communications where you have consented or where otherwise permitted by law.

You can unsubscribe using the option included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service messages about your account, membership or orders.

Cookies and analytics

Our website and Shopify may use cookies and similar technologies for:

  • Essential website functions

  • Account and shopping-cart operation

  • Checkout and payment security

  • Remembering preferences

  • Website analytics

  • Fraud prevention

  • Measuring website performance

You can control some cookies through your browser settings. Disabling essential cookies may prevent parts of the website or checkout from operating correctly.

Access and correction

You may ask to access or correct personal information we hold about you.

We may need to verify your identity before providing access or making a change. In some circumstances, access may be limited or refused where permitted by law.

Deleting or closing an account

You can ask us to close your Baroona account or request deletion of personal information where applicable.

Some information may need to be retained for legal, taxation, accounting, fraud-prevention, dispute-resolution or transaction-record purposes.

Closing an account does not require us to delete records that we are legally entitled or required to retain.

Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Our staff privacy agreements, restricted access practices and service-provider assessments form part of these protections.

No website, electronic transmission or storage system is completely secure. Please protect your account password and contact us if you believe your account or information has been compromised.

Retention

We retain personal information only for as long as reasonably required for the purposes described in this policy or as required by law.

Retention periods may vary depending on the type of information, transaction requirements and our legal obligations.

Third-party websites

Our website may contain links to manufacturers, suppliers or other third-party websites.

We are not responsible for the privacy practices of websites operated by other organisations. Please review their privacy policies before providing personal information.

Privacy enquiries and complaints

If you have a privacy question, want to access or correct your information, or wish to make a complaint, please contact us.

We will treat your concern seriously, review it and respond within a reasonable time.

Baroona Produce & Pet Supplies
2434 Warburton Highway
Yarra Junction VIC 3797

Email: hello@baroona.com.au
Phone: (03) 5967 1671