Refund policy

Last updated: 10 August 2026

This policy applies to purchases from Baroona Produce & Pet Supplies, including orders placed through baroona.com.au and collected from our Yarra Junction store.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. If a problem is minor, we may choose to repair, replace or refund the product within a reasonable time.

Nothing in this policy limits or excludes any rights or remedies you have under the Australian Consumer Law.

Faulty, damaged or incorrect products

Please contact us as soon as reasonably possible if a product is:

  • Faulty, defective or unsafe

  • Damaged when supplied

  • Incorrectly supplied

  • Materially different from its description

  • Otherwise not compliant with a consumer guarantee

We may ask for your order details, proof of purchase, photographs and an opportunity to inspect the product so we can assess the appropriate remedy.

Where the Australian Consumer Law requires a remedy, Baroona will provide the applicable repair, replacement, refund or other remedy. Approved refunds will be returned to the original payment method where practical.

Change of mind

We are not required to provide a refund or exchange where you simply change your mind, choose the wrong item, find it cheaper elsewhere or no longer need it.

Please contact us before returning anything. We may agree to assist at our discretion where an item is unopened, unused, in its original packaging, in saleable condition and accompanied by proof of purchase.

For hygiene, safety and product-integrity reasons, discretionary change-of-mind returns are generally not available for:

  • Opened pet food or animal feed

  • Animal health products

  • Chemicals and pest-control products

  • Perishable goods

  • Clearance items

  • Products ordered specially for you

This does not affect your rights where a product fails to meet a consumer guarantee.

Pre-order, Order-in and Special Order cancellations

Please contact us promptly if you need to cancel an order.

Cancellation may not be possible after we have committed the order to a supplier or incurred a non-refundable supplier cost. This does not affect your rights where the product fails to meet a consumer guarantee.

If Baroona cannot supply an item, any applicable payment authorisation will be released or the amount paid will be refunded.

Returning a product

Please contact us before returning a product so we can confirm what is required.

Returns are handled through:

Baroona Produce & Pet Supplies
2434 Warburton Highway
Yarra Junction VIC 3797

Customers are responsible for returning change-of-mind items to the store. Where a product fails to meet a consumer guarantee, reasonable return costs will be handled as required by the Australian Consumer Law.

Contact us

Email: hello@baroona.com.au
Phone: (03) 5967 1671
Address: 2434 Warburton Highway, Yarra Junction VIC 3797